In late 2018, North Head and ORC conduct a extensive survey of Chinese consumers of their attitudes and levels of trust of financial trust for financial services. The outcome and results quite informative.
First of all, quite a high level of trust overall in financial services. But very large differences between actual sectors running from payment system, through banking, insurance, access management, through VC and pe.
The 2nd key takeaway is Chinese consumers have a high level of trust in technology and digital services and fin tech, much more higher than another countries.
The 3rd take away there is a big differences and attitudes among various of Asian groups with a younger consumer 35 more domestic and older much more negative on financial services and sectors.
The study also gives a good information and source information consumer use when choosing financial services. The report and study, is useful for all those work in financial services. And particularly any has operations in China I commend the report to you.
If you wish further information or analysis, MD of North Head, John Russell is open to have a discussion on the content of the report. Please let us know whether you or any of your colleagues would be interested in featuring the report or to use content from the report and in what format. Photo are available on request.